We make use of an Online Support Ticketing system to provide you with friendly and efficient product support. Due to our support email addresses being flooded with Spam we had no other choice but to switch to a system where Spam is not possible.
We will do our best to help you as best we can! Being and owner of our products entitles you to the best support possible from us.
FocalMedia.Net Online Support (Get Support From Us)
Please login to your Support Control Panel below to receive support from our Support Team.
Community Forum
You are also welcome to use our Community Forums to obtain help, ask questions and interact with other owners of our software.
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Online Support Resources - Get Answers Straight Away!
Listed below is a wealth of information for each of our products. You may be able to get answers to many common questions asked about our software straight away. The information provided below includes detailed documentation for each product. Also included is additional information like Tutorials and/or a Knowledge base for our larger products.
CGI Tutorials - New to CGI Scripts?
If you are new to CGI Scripts and need general help on installing them look here!
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What is CGI Scripts?
Explains what CGI Scripts are and some basics that will help you install and run CGI Scripts.
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What is FTP?
Explains how to FTP (upload) files to your web host. You will normally need to upload CGI Scripts to your web host in order to get them to run.
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What is file permissions or how to set the permissions of files?
On Unix or Linux based hosts you will normally have to set the permissions of files when doing a CGI Script installation. This tutorial explains how to set file permissions in easy to understand terms.
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What is Telnet or SSH?
It is recommended that you have Telnet or SSH access for PowerSeek or Turbo Seek. This Tutorial explains what Telnet and SSH Access is.
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CGI Script Installation Trouble Shooting Help
Just can't seem to get a script to run? Use this 'Tutorial' to get it to run.
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