8. The End User Interface (Customer Control Panel)

8.1 Introduction
8.2 Registering (Creating a 'new' user account)
8.3 End User Log-in
8.4 The ActivDesk Customer Control Panel
8.5 Lost or Forgot your password
    

8.1 Introduction

This is to help give you an idea how the end user will interact with the support software. This will help you to decide how to optimally integrate the software into your own website.

8.2 Registering (Creating a 'new' user account)

Inside the Main Administrator Control Panel >> Template Manager you will find the link to add the register function to your website. This link will look something like the example below.

http://www.yourdomain.com/cgi-bin/support_desk/register.cgi

The example above is fictional and will not work on your site. Make sure you use the link exactly as it appears within the 'template manager' where it can be obtained.

When end users click this link it will take them to the registration page where they can register/create a support account so that end users can obtain support from your company.

Once all the information has been entered, the end user clicks the 'Register' button at the bottom of the screen. Once this has been done the end user will be given the option to continue on to the login screen where he/she will need to enter his/her username and password to log into the End User Control Panel to be able to post a support ticket.

8.3 End-User Log-in

You may find the link where end users may login to their Support Desk's or Control Panels from the Main Control Panel >> Template Manager. You may place this link anywhere on your web site's pages so that End Users may use it to log into the Support Control Panel to receive support from you. The link to the login screen will look something like this:

http://www.yourdomain.com/cgi-bin/support_desk/login.cgi

The screen when the link is clicked will look similar to the fictional example above.

8.4 The ActivDesk Customer Control Panel.

The Customer Control Panel allows the customer to view tickets they had posted in the past or post a new Support Ticket. This Control Panel also gives them the option to edit their details as well as giving them access to the Knowledge Base.

You also have the ability to directly jump to a specific ticket by going to 'Find a Support Ticket' and entering the ticket number. Once that has been done you can simply press the go button.

8.5 Lost or Forgot your Password.

If the user has lost their password they can simply request it again. When the user clicks on the Forgot Password link they will be take to a screen where they can simply enter their email address. The corresponding username and password will then be sent to that specific email address. That is why it is necessary for the user to make sure they have given the correct details when registering, as well as keeping their account up to date.