"Add
a Help Desk Software Solution To Your Web Site and Take Customer Support & Communications to a New
Level"
ActivDesk is an online Help Desk Software solution to enable you to stream line customer support requests and communications. It will keep track of all customer requests and provide you with a means to effectively communicate with customers even if multiple people (your support staff) are helping customers. You or your support staff will always know exactly what the exact status is of any communications requested by customers even if you or your organization are dealing with tens, hundreds or thousands of customers at a time. This high degree of organization ensures that communications are done effectively resulting in large time-savings which has the potential to improve production dramatically.
It is a fact that in this modern age effective customer communications are vital to the success of any organization. Effectively communicating with your customer will improve sales, productivity, help you build a better company and create 'good will' towards your customers which can be thought of a secret ingredient for any successful business - especially if your organization is online based.
ActivDesk Main Features:
Keeps You Updated on Events - You or your support staff will always know the exact status of any customer communications and any history related to requests from your customers. ActivDesk will track all communications and keep you or the support staff members updated with any communications taking place.
Eliminate Spam - ActivDesk will eliminate Email spam when dealing with customer communications. Never again will you have to deal with email related spam or email spam filters flagging real email as spam resulting in large communication delays.
Extremely Customizable - The end-user interface ActivDesk provides is 100% customizable. This means that you can customize and 'Brand' the Control Panels that your customers/visitors will use to fit the look and feel of your Web Site. The customization options allows you to literally implement any layout or design.
Group Support - ActivDesk has been designed with group support in mind. This means that multiple people can provide support and communications to customers and be up to date even if multiple support staff members helped the same customer previously.
Knowledge Base Functionality - ActivDesk also comes with Knowledge Base functionality where the contents of resolutions to support tickets can be copied directly into the Knowledge Base. The knowledge base can also be browsed and searched by your customers and can be invaluable in providing solutions to existing customers.
See the Demo's and explanations of more features below. |
