"Add a Help Desk Software Solution To Your Web Site and Take Customer Support & Communications to a New Level"
ActivDesk is an online Help Desk Software solution to enable you to stream line customer support and communications. It will keep track of all customer communication and provide you with a means to effectively communicate with customers even if multiple people (your support staff) are helping customers. You or your support staff will always know exactly what the exact status is of any communications requested by customers even if you or your organization are dealing with tens, hundreds or thousands of customers at a time. The high degree of organization ActivDesk Help Desk Software provides ensures that communications are done effectively resulting in large time-savings which has the potential to improve production dramatically.
It is a well known fact that effective customer communications are vital to the success of any organization. Effectively communicating with your customers will ensure an unfair advantage over the competition, will improve sales, improve productivity, ensure return customers and create 'good will' towards your customers which can be thought of a secret ingredient for any successful business - especially if your organization is online based.
ActivDesk Key Features:
Keeps You Updated on Events - You or your support staff will always know the exact status of any customer communications and any history related to requests from your customers. ActivDesk will track all communications and keep you or the support staff members updated with any communications taking place.
Eliminate Spam - ActivDesk will eliminate Email spam permanently and forever when dealing with customer communications. Never again will you have to deal with email related spam or email spam filters flagging real email as spam resulting in large communication delays.
Extremely Customizable - The end-user interface ActivDesk provides is 100% customizable. This means that you can customize and 'Brand' the Control Panels that your customers/visitors will use to fit the look and feel of your Web Site. The customization options allows you to literally implement any layout or design.
Team Support - ActivDesk has been designed with group or team support in mind. This means that multiple people can provide support and communications to customers and be up to date even if multiple support staff members helped the same customer previously.
Knowledge Base Functionality - ActivDesk also comes with Knowledge Base functionality where the contents of resolutions to support tickets can be copied directly into the Knowledge Base. The knowledge base can also be browsed and searched by your customers and can be invaluable in providing solutions to existing customers.
See the Demos and explanations of more features below. |
